Enrollment:
Please fill in the Enrolment form attached and return it to the office. Each term you must re-enrol if you wish to continue lessons. Your place is guaranteed if your enrollment form is received by the advertised date. Places are limited and you must re-enrol each term. If you miss the re-enrolment date and wish to continue, please contact me asap.
Payment:
This must be sent with your enrollment form - You can pay by cheque, bank transfer or cash. Please make cheques payable to: Baby and Toddler Swim.
Refunds/Credits:
These are not given once the course has started. Credits for future terms may be given at our discretion. We do not offer “Make-up” lessons but sometimes it may be possible to slot you into another class at another time if there is space available. This is at the school’s discretion and you must contact the office to arrange this.
Cancellation:
If you do need to cancel, we will refund your money if the term has not started subject to an administration fee. If you cancel your place during the term, no refund shall be given unless we are able to fill the place. Any cancellations due to force majeure, terrorism, war and pandemics will not be refundable.
Sickness:
If your child is sick, you do not need to contact us if they are only missing a week or two. If the illness is likely to be longer, please let us know. Refunds and credits for long-term illnesses are given at our discretion. Please do not let your child swim if there are any signs of stomach upset and sickness in the family. If your child has a bad cold it is also not advisable to swim.
Nappies:
All babies and toddlers who are not completely toilet trained MUST wear a Happy Nappy swim nappy made by Splash About. If you need to purchase a ‘Happy Nappy’ they will be on the pool side on the first day of you course, could you please bring £8 in a sealed envelope with your name on. All Nappies must be removed from pool changing area and not left on the premises.
Changing facilities:
It is recommended that you bring your own portable changing mat to the poolside.
Complaints:
If you have any complaints about our lessons, staff or facilities, please contact the office asap.
Quality:
We aim to provide safe, quality swimming lessons that build confidence and ability whilst being an enjoyable and fun experience for you and your child. We can provide feedback forms at the end of the term and would welcome your comments.
Safety:
Safety is our paramount concern at all times. Please keep your children under control at all times whilst around the poolside. Baby and Toddler Swim and the Body Corporate are not liable for any loss, damage or injury that may occur whilst on these premises.
Pool closure:
On the rare occasion that the pool is closed, we will do our best to make up the lessons.
Office hours:
You may contact the office on 07786 194082 or you can also email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or visit our website at www.babyandtoddlerswim.co.uk
Poolside Information
Whattle Hill Oast Swimming Pool is kept at least 30oC. Please leave plenty of time to get you and your baby changed. Bring some milk, juice or water for baby afterwards - its thirsty work being submerged!
No food is allowed on the poolside but you can give your baby drinks.
There is limited parking at the pool, please be thoughtful for others and park sensibly. Do not leave big gaps between each car and if you can come with someone else from your lesson this would help.
No Photography to be taken inside the pool area.
Our swimming instructors are all STA & Birthlight Qualified, hold a Poolside Helpers Certificate (Lifeguard), and are Police Checked and Fully Insured.